Creating of Auto Messages
Title is used for the internal reference to differentiate this message. (eg: Following up for new customers)
This section explains about the condition that will be used for sending the auto messages.
If you are creating the message of type birthday, you will have the following options in this section:
Send message on the same day of the user's b'day: Select this option if you want to send the message on the same day of the customer's birthday.
Send message before the user's b'day: Select this option if you want to sent the message before specific number of days from the customer's birthday.
Enter From Name
The name which you want to show on the From Name when the email is sent.
Enter From E-Mail Address
The email address from which you want to sent the messages. Enter the address without the domain name. (eg: if want to sent the message from address firstname.lastname@example.org, then enter only john.smith.
Important: You must add domain under your account to send messages to your customers. To know more about adding domain under your account, please visit here
Enter Email Subject
Enter the subject of the message you will be sending to your customers
Enter the body text for your email. Full html text is supported in this field and you can use the integrated WYSIWYG editor to create the email.
We provide the following personalised tag which can be used in the body of your email:
|%discount_code_url%||Discount Code URL||Yes (Clicking on this will take users to a landing page where they will get their code)|
|%unsubscribe_url%||Unsubscribe URL||Yes (we will automatically add this tag if not present)|
Important: It is mandatory to use the %discount_code_url% in the body of the email. Clicking on this link will take the customers to the landing page where they can see the voucher generated on the fly.
You can either choose the option to generate vouchers using the Vauchar System or you can send the codes which you have already generated from your own system.
If you want to generate of voucher codes through Vauchar
You have the following options when you want the Vauchar to generate discount codes for you.
The value of the vouchers which will be generated for your customers.
You can set the value unit for the voucher using this field. Currently we support 2 types of values unit.
Value: This means the fixed amount that will be discounted from the customers transaction amount regardless of the total amount of the purchase. Example: if the value of vouchers is 50, then the customers will get discount of 50, even if the customers total purchase amount is 100 or 500.
Percentage: This means that the percentage of discount that the customer will get discount and it depends upon the total transaction amount of the customer. Example: if the value is set as 10 and value unit is set as percentage, the customer will get discount of 100 if the total transaction amount is 1000 and get a discount of 50 if the total transaction amount is 500.
The currency which you are using for your store.
Expiration of voucher
You can choose the voucher to be expire either on a fixed date or relative to the date from when the link on the email is clicked and voucher is generated for the particular customer:
Fixed Time (Expire at a fixed date)
Enter the date at which you want to expire the voucher.
Relative to time when voucher is created
If you want to expire the voucher after it is being generated, you can choose the options as:
Expire after: The relative time for ending the voucher from the date on which it is generate.
Expiry Time Unit: The relative time unit for ending the voucher from the date on which it is generate.
For example: if you want the vouchers to be expired after 5 days from the date of generation, you need to enter 5 in Expire after field and select days in the expiry time unit.
This field is used if you want to lock the vouchers to a particular team member to be validated and redeemed. Other team members can not validate or make redemption for the locked vouchers. Each voucher can be locked to multiple team members. To lock the voucher, enter the team members id in this field separated by comma.
To know more about adding team member, please visit here
Sending of your own codes (Only available on paid plans):
If you want to send the codes generated by your own system, you can enter the codes here separated by new line. Each customer will be given a single unique code, so make sure you have added enough codes as per your distribution list. If the codes are exhausted, no more codes will be distributed to new customers. However, the customers who have already received the code will be able to see the code which they have received earlier.
Stop the message automatically at a date in the future?
If you want to stop the messages to be sent automatically after a fixed date, you can select the date from here.